Aroma | Covid-19-Notice
WTTC

At Aroma Tulum, we are committed to providing the finest and safest experience for all of our guests, along the highest level of customer service. We have introduced 2 special programs which offer you peace of mind not only when planning vacations, but also when you stay at our resorts. More information

At Aroma Tulum, we are committed to providing the finest and safest experience for all of our guests. More information

Safe Travels Stamp

The specially designed will allow travellers and other Travel & Tourism stakeholders to recognise destination authorities and companies around the world that have implemented health and hygiene protocols that are aligned with WTTC’s Safe Travels Protocols. Through these protocols, our goal is to ensure alignment around the global Travel & Tourism private sector and coherence in our advocacy efforts through a coordinated, collaborative and transparent approach that will rebuild trust & confidence in the traveller.

WTTC

Flexible Booking

We understand. You want to start planning that well-deserved vacation, but require flexibility to be able to adapt your travel plans. Our flexible booking program offers you the freedom to modify the dates of all existing and new reservations at any of our properties for and during May, to any alternative date between June 1 and December 15, 2020–at the same rate and under the same conditions as the original reservation. No penalties for date changes will apply. Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and 2021 date will apply.

If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:

  • The World Health Organization (WHO)
  • The U.S. Centers for Disease Control and Prevention (CDC)
  • WHO Videos
  • CDC Fact Sheets

    • INCREASED TEAM MEMBER SAFETY PROTOCOLS

  • Team members will have their temperature checked upon entering the premises.
  • Uniforms will be completely sanitized.
  • Footwear will be properly disinfected.
  • Team members will be equipped with face masks.

    • PRECAUTIONARY FRONT DESK AND GUEST CHECK-IN AREAS MEASURES

  • Floor markers have been installed to respect social distancing guidelines.
  • Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
  • Incoming guests’ luggage will be immediately disinfected upon arrival.

    • ENHANCED SANITATION OF GUEST ACCOMMODATIONS AND SUITES

  • Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
  • All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
  • After the guests’ departure, the room undergoes an advanced disinfection procedure using the electrostatic mist system that disinfects every corner of the room.
  • Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
  • Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person) and disinfecting wipes.

    • THOROUGH SANITATION AND CROWD CONTROL WITHIN PUBLIC AREAS

  • All public areas will be sanitized daily with an electrostatic mist system.
  • Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
  • All areas you will find antibacterial

    • ELEVATED RESTAURANT AND DINING PROTOCOLS

  • Floor markers will be put in place to enforce social distancing.
  • While physical menus will be disinfected after each use.
  • All kitchens will continue to follow the highest government sanitation standards.
  • Each team member is required to wash their hands every 30 minutes.